Shipping Policy for My Store
Order Processing
My Store ships all orders from within the United States. We process and pack orders Monday through Friday, excluding holidays. If you place your order before our daily cutoff time, there's a strong possibility it will ship the same day. Otherwise, your order will be dispatched within the next business day. Processing typically takes 1-3 business days before your package leaves our facility.
Shipping Methods and Delivery Times
Standard shipping delivery generally takes between 3-7 business days after your order ships. Delivery timelines vary by destination within the US. Expedited shipping options may be available at checkout if you need faster delivery.
Once your order ships, you will receive a tracking number by email. Please note that delivery estimates are not guaranteed; factors beyond our control may affect actual delivery times once the package is with the carrier.
Shipping Fees and Free Shipping
Shipping fees are applied based on your order total and destination. Orders over a specific amount within the United States qualify for free standard shipping, which will be automatically applied at checkout if your cart meets the requirement.
Shipping Restrictions
- We ship within the United States only.
- We do not ship larger items to PO boxes. Smaller items can be sent to PO boxes without issue.
- If you are located outside the US, contact us through My Store’s contact page if you want to inquire about shipping possibilities. While we cannot guarantee international shipping, we will consider your request.
Tracking and Delays
If your tracking information does not update for more than 5 business days, please contact us at trochonpancracia@gmail.com. Shipments may temporarily remain at a shipping hub, but if your package appears stalled, we will investigate and assist where possible.
Damaged or Missing Items
If your package arrives damaged, please take a photograph of the damage before opening or removing any items. Contact us within 7 days of delivery at trochonpancracia@gmail.com to report the issue. We will work with you to provide a replacement or refund as appropriate.
Address Changes
If you need to change your shipping address after submitting your order, please message us immediately. If your order has not yet shipped, we will usually be able to update your address. Once your package is in transit, address changes must be coordinated directly with the carrier.