Return & Refund Policy

At My Store, we want you to be happy with your purchase. If you need to return an item, please follow the process below to ensure your request is handled efficiently.

Return Window and Conditions

You have 30 days from the day your order arrives to return any unused item in its original condition and packaging. Returns will be accepted only if the merchandise is unused, undamaged, and in its original packaging. Please note that burned candles, used sprays or diffusers, items marked as final sale, and anything returned after this 30-day window cannot be accepted.

Starting a Return

Use the contact form on our website to send us a message including your order number and the item(s) you wish to return.
We will respond with the return address and detailed instructions for your shipment.

Shipping Costs for Returns

You are responsible for shipping the item back to us unless it arrived damaged, defective, or incorrect. In those cases, My Store will cover the return shipping costs.

Damaged, Defective or Incorrect Items

If your order arrives broken, leaking, or not as ordered, please notify us within 7 days of receipt, preferably with a photo. We will offer you a replacement or a refund according to your preference.

Refunds

After we receive and inspect your returned item to confirm it meets our return criteria, we will process your refund to the original payment method. Refunds typically appear within 5-10 business days, depending on your bank or payment provider.

Gift Returns

If you are returning a gift, we can issue store credit instead of a refund to the original payment method. Please let us know your preference when contacting us.

Items That Cannot Be Returned

Burned candles or used sprays/diffusers
Products marked as final sale
Returns made after the 30-day return period
Gift cards

Additional Information

If you’re unsure whether your item qualifies for return, please contact us before shipping it back. We prefer to help you upfront rather than having your return rejected later.

My Store reserves the right to refuse any return that does not meet these conditions. We will always explain the reason if a return is declined.